What information we collect: We may collect your personal information, including your full name, contact details such as phone number, email address, and your address. We only collect information that is necessary to receive, assess, investigate and resolve your report, complaint or matter. You should ensure the information you provide does not include private or sensitive security information unless it is necessary for the Department to assess or investigate the matter.
Authority for collection: Your personal information is collected to enable the Department to perform its functions under the Planning Act 2016 and other relevant legislation. Your personal information is also subject to the Information Privacy Act 2009 (Qld).
Consequence of not providing the information: If you choose not to provide some or all of the requested information, the Department may be unable to properly assess, investigate or resolve your report, complaint or matter.
How we collect it: We collect personal information directly from you when you complete this form or otherwise provide information to the Department. This information may be stored in relevant Departmental systems and databases. Information collected will be retained as required by the Public Records Act 2023.
Why we collect it: We collect your personal information to receive, assess, investigate and resolve your report, complaint or matter, including any potential offences or compliance issues under the Planning Act 2016.
How we use and share it: We use your personal information for the purposes set out above. To assess, investigate or resolve your report, complaint or matter, the Department may need to consult with, or disclose information to, other government agencies, including state, federal or local governments with responsibility for the issue. Information provided on or with this form may be used as evidence and may be subject to the Right to Information Act 2009, the Information Privacy Act 2009 and the Evidence Act 1977, which may require public disclosure of some or all of the information in certain circumstances.
We will not disclose your personal information to anyone else unless you have consented, you would reasonably expect us to disclose it, or the disclosure is required, authorised or permitted by law. This may include where disclosure is necessary to prevent or lessen a serious threat to somebody’s life or health, or where disclosure is reasonably necessary for law enforcement or the protection of public revenue. The Information Privacy Act 2009 (Qld) permits use and disclosure of personal information in other circumstances, and we will otherwise deal with your personal information in accordance with that Act as amended from time to time.
Do we send your personal information overseas? Disclosure of your personal information to entities outside Australia is not likely. If it becomes necessary, we will tell you about the countries in which the recipients are likely to be located, where practicable.
How we protect your personal information: We store your personal information in secure government systems with role-based access controls and other safeguards in accordance with Queensland Government information security and records management requirements.
Access and correction: You can request access to your personal information held by the Department or ask us to correct it if it is wrong or incomplete. You may also make a privacy complaint if you believe your personal information has been handled inconsistently with the Information Privacy Act 2009 (Qld). Further information about how the Department manages personal information is available in our Privacy Policy.
Questions and complaints: If you have a question or a privacy complaint, please contact the Department.
- Online
- Email: complaints@dsdilgp.qld.gov.au
- Post: The Director, Integrity and Workplace Relations, Department of State Development, Infrastructure and Planning, PO Box 15009, CITY EAST Queensland 4002.